Privacy Policy
Privacy Policy for Fitness On High
Effective Date: 7/2/2025
Website: www.fitnessonhigh.com
Contact Email: team@fitnessonhigh.com
1. Overview
This Privacy Policy explains how Fitness On High (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, book services, make purchases, complete waivers, or interact with our studio in any way.
By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services or site.
2. Information We Collect
We collect personal information from a variety of sources:
a. Information You Provide Directly
Name, email, phone number, address, birthday
Emergency contact details
Health and waiver information
Payment and billing information (via third-party provider)
Account login information
Communications or customer support inquiries
b. Automatically Collected Information
IP address and location (approximate)
Browser, device type, and operating system
Pages visited, session duration, referral links
Cookies and other tracking technologies
c. Information from Third Parties
Mariana Tek (bookings, waivers, class usage)
Shopify or other e-commerce platforms (retail orders)
Payment processors (e.g., Stripe, Square)
Email or analytics platforms (e.g., Mailchimp, Xplor)
3. How We Use Your Information
We use your information to:
Provide and manage class bookings, memberships, events, and services
Fulfill orders and process payments
Communicate confirmations, updates, and service changes
Send promotional and studio updates (if you opt in)
Improve user experience and site performance
Comply with legal and insurance obligations
Ensure safety and studio operations
4. Cookies and Tracking
Our website uses cookies and similar technologies to analyze traffic, remember preferences, and personalize content. You can disable cookies in your browser, but this may impact functionality.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
Mariana Tek (for scheduling, waivers, and studio operations)
Payment processors and e-commerce platforms (e.g., Shopify, Stripe)
Email and marketing platforms (e.g., Mailchimp, Xplor)
Service providers for analytics or technical support
Legal or regulatory authorities, if required
All third-party providers are required to protect your data under contractual agreements.
6. User-Generated Content
If you submit reviews, testimonials, or other public content, it may be visible to others. Avoid including personal or health information in public comments.
7. Third-Party Links
We may link to external websites or platforms. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing personal information.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us information, contact us for removal.
9. Security and Data Retention
We use secure tools to protect your information. However, no system is entirely secure. We retain personal data as needed for business operations, legal compliance, and studio records (e.g. signed waivers).
10. Your Rights
You may have the right to:
Access, update, or delete your personal data
Request a copy of your information
Withdraw consent or opt out of marketing
Limit how your sensitive data is used
Appeal a data-related decision
To make a request, email team@fitnessonhigh.com. We may need to verify your identity.
11. Do Not Track / Global Privacy Control
We honor browser-enabled "Do Not Track" or Global Privacy Control signals where required by law.
12. Text Messaging (SMS) Communications
By providing your phone number, you agree to receive text messages related to your account, bookings, or studio alerts. Message and data rates may apply. You can opt out by replying “STOP” or emailing us at team@fitnessonhigh.com.
13. Email Marketing & Communication Preferences
You may receive promotional emails from us. You can unsubscribe at any time by clicking the link in the email or contacting us directly. We may still send transactional emails related to your account or bookings.
14. Photography and Media Use
We may photograph or film in the studio for promotional use (social media, website, or marketing). By entering the studio, you consent to this. If you do not wish to be included, please inform a staff member or email us at team@fitnessonhigh.com.
15. Security Cameras & Studio Surveillance
Fitness On High uses video surveillance in common areas for property protection, safety, and incident review. Cameras are not placed in private spaces. Footage is securely stored and accessed only when necessary.
16. Accessibility Statement
Fitness On High is committed to digital accessibility for all users, including those with disabilities. If you experience any difficulty accessing our website, please contact us at team@fitnessonhigh.com, and we’ll be happy to assist.
17. Changes to This Privacy Policy
We may update this policy from time to time. All changes will be posted on this page with a new “Effective Date.” Continued use of our services after changes indicates acceptance.
18. Contact Us
Questions or concerns? Reach out anytime:
team@fitnessonhigh.com
13 B E High Street, Oxford, OH 45056